You deserve to understand where your information goes when you request an estimate, call, or share details about your property.
1. Who this policy covers
This Privacy Policy explains how inquiries and website-related information are handled through fortworthrepiping.com, operating under the West Fork Repiping Co. brand. It applies to information you provide through website forms, telephone calls, emails, and other communications about plumbing services.
West Fork coordinates the customer-facing process and works with independent licensed and insured plumbing contractors who perform field services. Information needed to evaluate or fulfill your request may be shared with those contractors and with communications, hosting, and customer-management providers.
2. Information we collect
Information you provide
- Your name, phone number, email address, service city, ZIP code, and project/property address when you provide it.
- The type of plumbing issue, service requested, messages, photos or videos you submit, desired scheduling details, and subsequent communications.
- Information you choose to share during a phone call or exchange with our staff, assistant, or contractor.
Information generated during service communications
- Call and message metadata, such as date, time, number contacted, and request history.
- Call recordings, transcripts, summaries, or automated-assistant interaction data if those features are active and use is permitted by law and applicable notice/consent requirements.
- Estimate discussions, scheduling status, project coordination notes, and customer service records.
Technical and website information
- IP address, browser and device characteristics, pages requested, approximate location inferred from technical data, referral pages, and security events.
- Anti-abuse data from hosting and verification tools such as Cloudflare and Turnstile.
- Analytics or advertising identifiers only if such technology is actually enabled on the live site; any nonessential tracking is subject to applicable notice and choice requirements.
3. How we use information
- Respond to questions and service requests, schedule evaluations, and communicate with you about your project.
- Share necessary project information with plumbing contractors who may evaluate or carry out the work.
- Confirm contact details, prevent spam and fraud, protect our systems, and maintain records of service coordination.
- Support invoicing, billing, complaints, quality assurance, lawful recordkeeping, and dispute resolution when relevant.
- Operate and improve the website and communications systems, evaluate service coverage, and understand website performance.
- Send promotional communications only where permitted and, when required, with separate consent.
Information collected for a service request is not authorization for unrestricted marketing messages unrelated to that request.
5. Phone calls, AI assistants, and recordings
Our phone line may be supported by automated voice technology, including an AI-powered assistant, to collect your contact details, understand the issue, and route or document your request. Where enabled, call audio or transcripts may be handled by communications technology providers on our behalf.
Recording or transcription is subject to applicable legal requirements and any necessary notice or consent at the point of communication. This page alone is not intended as the only notice for a recorded call. If you prefer, you may contact us by email instead. Avoid sharing financial account numbers or other unnecessary sensitive information through ordinary website forms or voicemail.
6. Your communication and privacy choices
- You can decline to provide optional information, although it may limit our ability to evaluate or respond to your request.
- You may request correction, access, or deletion of information by emailing [email protected]. We will evaluate requests under applicable law, subject to identity verification and lawful record-retention exceptions.
- You may opt out of marketing emails by using any included unsubscribe method or contacting us. For supported text messages, reply STOP to stop messages from the relevant sender.
- You can adjust browser settings to manage cookies. When legally required for advertising or nonessential tracking, additional privacy choices will be presented on the live website.
Rights under the Texas Data Privacy and Security Act or other privacy laws depend on the law and its applicability to the operating entity. We will honor rights that apply to us; the presence of this policy does not establish that every statute applies.
7. Data retention and protection
We retain inquiry and project records for as long as reasonably necessary for service coordination, legal compliance, business records, safety, or dispute handling, subject to applicable retention obligations. The exact period depends on the record and how it was used; we do not promise a single fixed deletion interval.
We use reasonable administrative and technical safeguards and require appropriate care when working with providers. No transmission or storage method is perfectly secure. If you believe information has been sent to us improperly or you have a privacy concern, please contact us.
8. Cookies, hosting and third-party links
The live site uses hosting and security systems that can process technical identifiers needed to deliver pages, prevent abuse, and validate form submissions. Depending on future site configuration, optional analytics may measure aggregate performance. This policy will be updated if additional tracking or advertising technologies are introduced.
If you click a link to an official agency or other external website, that website controls its own privacy practices. Please review the applicable privacy policy there.
9. Children and sensitive information
The website offers home and commercial plumbing services and is not directed to children under 13. We do not intentionally request children’s personal information. Please do not send Social Security numbers, payment-card information, account passwords, or other sensitive identifiers through the contact form.
10. Changes to this policy
We may update this Privacy Policy as systems or business practices change. The effective date above will be revised when a new version is posted. We will provide additional notice where required by applicable law.
11. Contact us about privacy
Email privacy requests and questions to [email protected] or call (817) 813-1418. Mailing address: 3131 W Bolt St Fort Worth, TX 76110.
For general official information about consumer privacy, see the Federal Trade Commission. Applicable Texas law can be consulted through the Texas Legislature.
Contact [email protected] or call (817) 813-1418.